Privacy Policy - Asymmetric by Design

Last updated: October 31, 2026

This policy explains what personal information I collect through asymmetricbydesign.com, why I collect it, who helps me handle it and the choices you have. I am Tonya Dickenson, the founder of Asymmetric by Design, and I am the one who reads your messages and prepares your orders.

Who is responsible

The business responsible for this website is Handmade Jewelry, 2062 Ave de Vendome, Montreal, Quebec, H4A 3M5.

I am the person in charge of the protection of personal information. You can reach me at tonya@asymmetricbydesign.com.

What I collect and why

When you place an order: your name, email address, phone number, and billing and shipping addresses. I use them to process your payment, prepare and ship your piece, send you updates about your order and keep the records that tax law requires.
When you write to me through the contact form: your name, email address, your message and any photo you attach, for example of a piece you would like redesigned. I use them only to answer you and, if you go ahead, to plan the work with you.
When you join the Inner Circle: your email address, to send you news about new pieces and events. Every email has an unsubscribe link.
When you browse the site: technical information such as your browser, your device and the pages you visit. Some of it is needed for the site to work; the rest is collected only with your consent, as explained under Cookies and measurement.

I do not sell your personal information, and I do not use it for anything other than the purposes above.

Payments

Payments are handled by WooPayments (powered by Stripe), PayPal and, if you choose them at checkout, Affirm or Afterpay. Your card details go directly to them; I never see or store your full card number.

Cookies and measurement

Some cookies are needed for the shop to work: they keep your cart, your session and your language, and the contact form uses Google reCAPTCHA to block spam. WooCommerce also notes which page or link led to an order.

With your consent, I also use measurement tools, currently the Meta (Facebook) pixel, to understand visits and the results of my ads. They stay off until you click Accept on the cookie banner. You can change your choice at any time: change my cookie choice.

Who helps me

I rely on a few service providers, who receive only what they need to do their part: my website host; WooPayments (Stripe), PayPal, Affirm and Afterpay for payments; Canada Post and other carriers to deliver your parcel; Mailchimp for the Inner Circle emails; Meta, if you accept measurement; and Google, for reCAPTCHA. Some of them store information outside Québec and Canada, including in the United States.

How long I keep it

Order records: as long as tax law requires, generally six years in Canada.
Messages: as long as needed to answer you and complete any work we agree on.
Inner Circle: until you unsubscribe.

Your rights

You can ask me to give you access to the personal information I hold about you, to correct it, to delete it when I no longer need it, or to send it to you in a structured format. You can withdraw your consent at any time. Write to me at tonya@asymmetricbydesign.com and I will answer within 30 days. If you are not satisfied with my answer, you can contact the Commission d’accès à l’information du Québec.

Children

This site is not intended for children under 14, and I do not knowingly collect their information.

Security

The site uses an encrypted connection (HTTPS), and access to orders and messages is restricted.

Changes

If I change this policy, I will update it on this page with a new date.